Developing Apprenticeships in Scotland that meet industry needs

An Apprenticeship is an alternative to full-time education; supporting an individual to develop the skills and knowledge required, whilst they gain experience in the workplace. Apprenticeships currently exist at SVQ Level 3 in Scotland, and the intention is to replace the current Skillseekers programme with Apprenticeships at SVQ Level 2. The aim of this questionnaire is to identify what should be included in Hospitality and Travel Apprenticeships at Level 2 and to identify areas for improvement in the current Level 3 Apprenticeships in Hospitality and Travel to ensure they meet industry needs. The survey also includes questions on the funding of Apprenticeships. It will take approximately 5 minutes to complete the survey Thank you for your time People1st To proceed to the questionnaire please click 'next' at the bottom of this page.

Background Information

	Which of the following best describes you?
		Employer
		Provider
		Other

	If other, please state

	What industry do you operate in?
		--Click Here--HotelRestaurantVisitor attractionGamblingEventsTravelTourist services (such as tourist information centres, tourism industry support organisations)Self-catering accommodationHoliday centreFood and service management Youth/backpacker hostelPub, bar and nightclub Membership clubHospitality services (public sector catering)Other

	If other, please state

	In which part of the travel industry do you operate?
		Business and leisure travel
		Tour operations
		Resort operations
		Contact centre
		Other

	If other, please state

	Which nation/s do you operate in?
		England
		Scotland
		Wales
		Northern Ireland
		UK-wide

	How many people (including yourself) does your company employ?
		1-10
		11-49
		50-249
		250 plus

	Please select which Apprenticeships you would like to comment on
		Hospitality (Level 2)
		Hospitality (Level 3)
		Travel (Level 2)
		Travel (Level 3)

Section 1: A stand alone Hospitality Apprenticeship (at SVQ Level 2)

The Skillseekers programme is to be wound down by the Scottish Government and replaced by an Apprenticeship programme at SVQ level 2.  The Apprenticeship will offer a workplace programme for those who are trained and assessed as competent in specific roles at an operative level.  The Apprenticeship will also ensure that core skills, such as reading and numeracy, have been achieved.

	Do you think there should be a stand alone Hospitality Apprenticeship at SVQ Level 2?
		Yes
		No

	We are currently considering six routes within the Level 2 Hospitality Apprenticeship.  Please indicate which of the following routes you feel are appropriate as an Apprenticeship.
		Housekeeping
		Front Office
		Food and Drink Service
		Drink Service
		Multi Skilled
		Food Preparation and Cooking

	We have identified content that we feel would be relevant at Level 2.  Please indicate which content you think should be included in each of the following routes.  Please note: 'Core skills' includes reading and numeracy.
		SVQ (level 2)		Core skills		Health and Safety Certificate		Food Hygiene Certificate		Customer Service
	Housekeeping
	Front Office
	Food and Drink Service
	Drink Service
	Multi Skilled
	Food Preparation and Cooking

	Is there anything else you think should be included? Please state what and within which route. (for example Professional Cookery Diploma within the Food Preparation and Cooking route)

	'Core skills' include communication, numeracy, IT, problem solving and working with others.  Most young people gain their 'core skills' whilst at school.  If they haven't, do you think the SVQ raises their 'core skills' to the required level?
		Yes
		No

	If no, in which of the following 'core skills' are there deficiencies?
		Communication
		Numeracy
		IT
		Problem solving
		Working with others

	Which customer service programmes would you like included within the Apprenticeship?
		100K Welcomes
		In-house programme
		None
		Other

	If other, please state

	How could the Apprenticeship be further improved?
		Include in-house programmes
		Stronger codes of practices
		Candidates to be automatically registered with UKSP (on-line career development tool)
		Continuous Professional Development events for employers
		Other

	If other, please state

	Do you have in-house training programmes that you would like included within this Apprenticeship?
		Yes
		No
		Not applicable

	If yes, what is the broad content of these programmes? (please list below)

	Currently, government funding is only available to those under the age of 20.  If you are an employer, please could you give a rough estimate of the proportion (%) of your workforce in the following areas who are over the age of 20. If you are a training provider, please click 'next' to skip this question.
	Housekeeping
	Front Office
	Food and Drink Service
	Drink Service
	Multi Skilled
	Food Preparation and Cooking

	Do you think an Apprenticeship at Level 2 should be available for those over the age of 20?
		Yes
		No

	If you are an employer, in what ways would you be prepared to contribute towards the cost of an Apprenticeship?  If you are a training provider, please click 'next' to skip this question.
		Mentoring
		Allowing apprentices time off for self-study
		Allowing apprentices time off to attend college
		Providing food hygiene training
		Providing health and safety training
		Providing core skills training
		Providing customer service training
		Providing learning materials
		Contributing towards travel costs
		Providing additional training
		Other

	If other, please state

	If you are an employer, what would encourage you to take on an Apprentice/offer Apprenticeships?  If you are a training provider, please click 'next' to skip this question.
		Subsidised wages for the individual
		More flexible programmes
		Knowledge testing
		Practical skills training
		Evidence of Return on Investment
		On-line learning
		Support (such as Continuous Personal Development events) for staff who mentor Apprentices
		Tax breaks
		Nothing
		Other

	If other, please state

Section 2: A stand alone Hospitality Apprenticeship (at SVQ Level 3)

	Do you think there should be a stand alone Hospitality Apprenticeship at SVQ Level 3?
		Yes
		No

	We are currently considering two routes within the Level 3 Hospitality Apprenticeship.  Please indicate which of the following routes you feel are appropriate as an Apprenticeship.
		Hospitality supervision
		Professional cookery

	We have identified content that would be relevant at Level 3.  Please indicate what content you feel should be included in each of the following routes
		SVQ (level 3)		Core skills		Health and Safety Certificate		Food Hygiene Certificate		Customer Service
	Hospitality supervision
	Professional cookery

	Is there anything else you think should be included? Please state what and within which route. (for example Professional Cookery Diploma within the Food Preparation and Cooking route, Intermediate Health and Safety or Intermediate Food Hygiene)

	'Core skills' include communication, numeracy, IT, problem solving and working with others.  Most young people gain their 'core skills' whilst at school.  If they haven't, do you think the SVQ raises their 'core skills' to the required level?
		Yes
		No

	If no, in which of the following 'core skills' are there deficiencies?
		Communication
		Numeracy
		IT
		Problem solving
		Working with others

	Which customer service programmes, if any, would you like included within the Apprenticeship?
		100K Welcomes
		In-house programme
		None
		Other

	If other, please state

	How could the Apprenticeship be further improved?
		Include in-house programmes
		Stronger codes of practices
		Candidates to be automatically registered with UKSP (on-line career development tool)
		Continuous Professional Development events for employers
		Other

	If other, please state

	Do you have in-house programmes that you would like included within this Apprenticeship?
		Yes
		No
		Not applicable

	If yes, what is the broad content of these programmes? (please list below)

	Currently, government funding is only available to those under the age of 20.  If you are an employer, please could you give a rough estimate of the proportion (%) of your workforce in the following areas who are over the age of 20.  If you are a training provider, please click 'next' to skip this question.
	Hospitality supervision
	Professional cookery

	Do you think an Apprenticeship at Level 3 should be available for those over the age of 20?
		Yes
		No

	If you are an employer, in what ways would you be prepared to contribute towards the cost of an Apprenticeship?   If you are a training provider, please click 'next' to skip this question.
		Mentoring
		Allowing apprentices time off for self-study
		Allowing apprentices time off to attend college
		Providing food hygiene training
		Providing health and safety training
		Providing core skills training
		Providing customer service training
		Providing learning materials
		Contributing towards travel costs
		Providing additional training
		Other

	If other, please state

	If you are an employer, what would encourage you to take on an Apprentice/offer Apprenticeships?  If you are a training provider, please click 'next' to skip this question.
		Subsidised wages for the individual
		More flexible programmes
		Knowledge testing
		Practical skills training
		Evidence of Return on Investment
		On-line learning
		Support (such as Continuous Personal Development events) for staff who mentor Apprentices
		Tax breaks
		Nothing
		Other

	If other, please state

Section 3: A stand alone Travel Apprenticeship (at SVQ Level 2)

The Skillseekers programme is to be wound down by the Scottish Government and replaced by an Apprenticeship programme at SVQ Level 2.  The Apprenticeship will offer a workplace programme for those who are trained and assessed as competent in specific roles at an operative level.  The Apprenticeship will also ensure that core skills, such as reading and numeracy, have been achieved.

	Do you think there should be a stand alone Travel Apprenticeship at SVQ Level 2?
		Yes
		No

	We have identified content that would be relevant at level 2.  Please indicate what content you feel should be included
	Travel Apprenticeship (Level 2)	SVQ (level 2)		Core skills		Customer Service

	Is there anything else you think should be included (for example, a Certificate in Travel and Tourism (Worldwide Travel and Tourism destinations) or a Certificate in Travel and Tourism (Air fares and ticketing))?

	'Core skills' include communication, numeracy, IT, problem solving and working with others.  Most young people gain their 'core skills' whilst at school.  If they haven't, do you think the SVQ raises their 'core skills' to the required level?
		Yes
		No

	If no, in which of the following 'core skills' are there deficiencies?
		Communication
		Numeracy
		IT
		Problem solving
		Working with others

	Which customer service programmes, if any, would you like included within the Apprenticeship?
		100K Welcomes
		In-house programme
		None
		Other

	If other, please state

	How could the Apprenticeship be further improved?
		Include in-house programmes
		Stronger codes of practices
		Candidates to be automatically registered with UKSP (on-line career development tool)
		Continuous Professional Development events for employers
		Other

	If other, please state

	Do you have in-house programmes that you would like included within this Apprenticeship?
		Yes
		No
		Not applicable

	If yes, what is the broad content of these programmes? (please list below)

	Currently, government funding is only available to those under the age of 20.  If you are an employer, please could you give a rough estimate of the proportion (%) of your workforce in the following area who are over the age of 20.  If you are a training provider, please click 'next' to skip this question.
	Travel consultant

	Do you think an Apprenticeship at Level 2 should be available for those over the age of 20?
		Yes
		No

	If you are an employer, in what ways would you be prepared to contribute towards the cost of an Apprenticeship?  If you are a training provider, please click 'next' to skip this question.
		Mentoring
		Allowing apprentices time off for self-study
		Allowing apprentices time off to attend college
		Providing food hygiene training
		Providing health and safety training
		Providing core skills training
		Providing customer service training
		Providing learning materials
		Contributing towards travel costs
		Providing additional training
		Other

	If other, please state

	If you are an employer, what would encourage you to take on an Apprentice/offer Apprenticeships?  If you are a training provider, please click 'next' to skip this question.
		Subsidised wages for the individual
		More flexible programmes
		Knowledge testing
		Practical skills training
		Evidence of Return on Investment
		On-line learning
		Support (such as Continuous Personal Development events) for staff who mentor Apprentices
		Tax breaks
		Nothing
		Other

	If other, please state

Section 4: A stand alone Travel Apprenticeship (at SVQ Level 3)

	Do you think there should be a stand alone Travel Apprenticeship at SVQ Level 3?
		Yes
		No

	We have identified content that would be relevant at Level 3.  Please indicate what content you feel should be included in each of the following routes
	Travel Apprenticeship (Level 3)	SVQ (Level 3)		Core skills		Customer Service

	Is there anything else you think should be included?  (for example a Certificate in Travel and Tourism (Travel Insurance))

	'Core skills' include communication, numeracy, IT, problem solving and working with others.  Most young people gain their 'core skills' whilst at school.  If they haven't, do you think the SVQ raises their 'core skills' to the required level?
		Yes
		No

	If no, in which of the following 'core skills' are there deficiencies?
		Communication
		Numeracy
		IT
		Problem solving
		Working with others

	Which customer service programmes, if any, would you like included within the Apprenticeship?
		100K Welcomes
		In-house programme
		None
		Other

	If other, please state

	How could the Apprenticeship be further improved?
		Include in-house programmes
		Stronger codes of practices
		Candidates to be automatically registered with UKSP (on-line career development tool)
		Continuous Professional Development events for employers
		Other

	If other, please state

	Do you have in-house programmes that you would like included within this Apprenticeship?
		Yes
		No
		Not applicable

	If yes, what is the broad content of these programmes? (please list below)

	Currently, government funding is only available to those under the age of 20.  If you are an employer, please could you give a rough estimate of the proportion (%) of your workforce in the following areas who are over the age of 20.  If you are a training provider, please click 'next' to skip this question.
	Travel consultant
	Senior travel consultant

	Do you think an Apprenticeship at Level 3 should be available for those over the age of 20?
		Yes
		No

	If you are an employer, in what ways would you be prepared to contribute towards the cost of an Apprenticeship?  If you are a training provider, please click 'next' to skip this question.
		Mentoring
		Allowing apprentices time off for self-study
		Allowing apprentices time off to attend college
		Providing food hygiene training
		Providing health and safety training
		Providing core skills training
		Providing customer service training
		Providing learning materials
		Contributing towards travel costs
		Providing additional training
		Other

	If other, please state

	If you are an employer, what would encourage you to take on an Apprentice/offer Apprenticeships? If you are a training provider, please click 'next' to skip this question.
		Subsidised wages for the individual
		More flexible programmes
		Knowledge testing
		Practical skills training
		Evidence of Return on Investment
		On-line learning
		Support (such as Continuous Personal Development events) for staff who mentor Apprentices
		Tax breaks
		Nothing
		Other

	If other, please state

	Do you have any final comments you would like to make on Apprenticeships?

Your contact details... (optional)

	Name

	Job title

	Company

	E-mail address

	Are you happy to participate in future People1st research?
		Yes
		No

Thank you very much for your time!   Please click the submit button below.