ONLINE CUSTOMER SERVICE AND SALES TRAINING EVALUATION Please spare a couple of minutes to let us know your views Section 1: A bit about you Q1 Which of the following areas of your business would you like to improve?   Customer service skills of staff Leadership and management skills Technical/craft skills (including skills of chefs) Staff retention Recruitment practices Other (please state) Section 2: Customer service and sales training online Q2 Was the training easy to use?   Yes No Q3 Why not? Q4 Was the content of the training adequate?   Yes No Q5 Why not? Q6 Would you recommend customer service and sales training online to others?   Yes No Q7 Would you consider using online training again?   Yes No Q8 Would you use e-learning in conjunction with another method of learning?   Yes No Section 3: Training methods Q9 How do you usually develop the customer service and sales skills of your staff? Q10 Using the following scale, please indicate how well your previous method of training met your needs?   Very well Well Not very well Not at all Q11 Using the same scale, please indicate how well the online customer service and sales training met your needs   Very well Well Not very well Not at all Q12 Please add any comments you would like to make in the box below Section 4: About you Q13 Company name Q14 Address Q15 E-mail address Q16 Which industry do you operate in?   Hotel (including B&B) Restaurant Pub, bar, nightclub Contract catering Events Gambling Visitor attraction Self-catering accommodation Holiday centre/park Youth/backpacker hostel Membership club Travel services Tourist services (including tourist information and tour guiding)   Other (please state) Q17 Number of employees   0 employees 1-10 employees 11-49 employees 50-249 employees 250 plus employees Q18 Would you like us to provide you with information on other business tools?   Yes No Q19 Would you like further information on how to access more customer service and sales training online tokens?   Yes (if yes, please ensure you provide your contact details) No Q20 Would you like to receive a copy of the evaluation report?   Yes (if yes, please ensure you provide your contact details) No Thank you for taking part in the evaluation of online customer service and sales training Please click on the submit button below

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