Consultation on Proposed National Occupational Standards for the Events Sector Background People 1st, the Sector Skills Council with responsibility for the Events Sector, is working with a number of key organisations to redevelop national occupational standards (NOS) for the industry.  The attached information bulletin gives more detail on this important project. When redeveloped, the standards will contain important information on the essential skills and knowledge that staff require and the outcomes they should achieve.  These standards will be approved at a national level and could then be used to inform the content of a wide range of qualifications and education/training programmes. We now have a draft set of national occupational standards and wish to consult on these as widely as possible within the industry. Your Chance to Contribute The following pages contain an outline of the key roles that have been identified and the titles of the appropriate national occupational standards.  If you would like a copy of the old standards please contact Ruth Miller (ruth.miller@people1st.co.uk or 01895 817 046). We would be very grateful if you have a look at the proposed outline and make any comments you feel are appropriate. When completing the questionnaire, please bear in mind that not all the units identified would be carried out by one person.  The outline tries to identify the responsibilities of a wide range of staff working in Events.  It also attempts to cover a variety of different types of organisations ranging from dedicated Events Management organisations to hotels or restaurants providing relatively small functions.   Not all of the suggested national occupational standards will apply to everyone. Some of the national occupational standards suggested in the following pages may have to be produced at different levels to take account of different spans of responsibility.

Section one:  Your contact details   Name of your organisation   Postal address   Your name   Your position   Email address   My organisation is part of the:   Private sector Public sector Voluntary sector

Research has so far suggested the key purpose of the Events sector is to: "Create opportunities for people to come together on a one-off or infrequent basis to achieve shared goals" Do you feel this key purpose is appropriate?   Yes No   Comments or suggestions

Section two:  What needs to happen to achieve the Key Purpose? Key Purpose: Create opportunities for people to come together on a one-off or infrequent basis to achieve shared goals. It is proposed that the following Key Roles will help achieve this Key Purpose. Key Roles: A. Research, planning and control B. Financial and physical resources C. People and relationships D. Communication and information E. Marketing, sales and public relations F. Production, delivery and closure In the following section we will look at each of these key roles in slightly more detail.   Please indicate by ticking 'yes' or 'no' whether or not you think each role is appropriate.   Please also add any further comments which you might have.

NB:  Please indicate by ticking 'yes' or 'no' whether or not you think each role is appropriate.   Please also add any further comments which you might have.     A. Research, planning and control   Yes No   Comments   B. Financial and physical resources   Yes No   Comments   C. People and relationships   Yes No   Comments   D. Communication and information   Yes No   Comments   E. Marketing, sales and public relations   Yes No   Comments   F. Production, delivery and closure   Yes No   Comments   Comments or suggestions on what may be missing

Section three:  Key Roles in greater detail In the following pages we will examine the components of each of Key Role in more detail. Each Key Role heading has been broken down into possible NOS headings. As before, please tick 'yes' or 'no' to indicate your agreement on the proposed NOS. In addition please state any further comments or suggestions you might have and note which job title(s) should be responsible for each NOS.

Key Role A:  Research, planning and control NB:  Please tick 'yes' or 'no' to indicate your agreement on the proposed NOS.   Please also state any further comments or suggestions you might have and note which job title(s) should be responsible for each NOS.     A1.  Build your organisation’s understanding of its market and customers   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   A2.  Research and negotiate the scope of an event   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   A3.  Negotiate and develop a business plan for an event   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   A4.  Negotiate and develop a critical path for an event   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   A5.  Negotiate and develop policies and procedures for an event   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   A6. Manage risk   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   A7. Ensure compliance with legal, regulatory, ethical and social requirements   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   A8. Develop and implement operational plans for your area of responsibility   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   A9.  Plan for the health, safety and security of people attending an event   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])

Key Role B:  Financial and physical resources NB:  Please tick 'yes' or 'no' to indicate your agreement on the proposed NOS.   Please also state any further comments or suggestions you might have and note which job title(s) should be responsible for each NOS.     B1. Manage a budget   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   B2. Manage finance for your area of responsibility   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   B3. Obtain sponsorship for an event   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   B4. Identify, negotiate and secure a venue for an event   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   B5. Manage physical resources   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   B6. Manage sustainability issues associated with an event   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   B7. Manage logistics for an event   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   B8. Manage contracts   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])

Key Role C:  People and relationships NB:  Please tick 'yes' or 'no' to indicate your agreement on the proposed NOS.   Please also state any further comments or suggestions you might have and note which job title(s) should be responsible for each NOS.     C1.  Develop productive working relationships with colleagues and stakeholders   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   C2.  Manage the achievement of customer satisfaction   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   C3.  Recruit, select and keep colleagues   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   C4.  Provide leadership in your area of responsibility   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   C5.  Build and manage teams   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   C6.  Provide learning opportunities for colleagues   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   C7.  Allocate and monitor the progress and quality of work in your area of responsibility   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   C8. Monitor and solve customer service problems   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])

Key Role D:  Communication and Information NB:  Please tick 'yes' or 'no' to indicate your agreement on the proposed NOS.   Please also state any further comments or suggestions you might have and note which job title(s) should be responsible for each NOS.     D1.  Co-ordinate communications functions and the dissemination of the organisation’s communications   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   D2.  Communicate information and knowledge   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   D3. Research, analyse and report information   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   D4.  Manage information systems   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   D5.  Lead meetings   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])

Key Role E:  Marketing, sales and public relations NB:  Please tick 'yes' or 'no' to indicate your agreement on the proposed NOS.   Please also state any further comments or suggestions you might have and note which job title(s) should be responsible for each NOS.     E1.  Develop marketing strategies and plans for products/services   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   E2.  Develop responsible sales strategies and plans   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   E3.  Develop and implement proactive and reactive PR strategies and tactics   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   E4.  Implement marketing strategies and plans for products/services   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])

Key Role F:  Production, delivery and closure NB:  Please tick 'yes' or 'no' to indicate your agreement on the proposed NOS.   Please also state any further comments or suggestions you might have and note which job title(s) should be responsible for each NOS.     F1.  Develop and negotiate programmes for events   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   F2.  Develop and negotiate layout for an event   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   F3. Manage the set-up and break-down of an event   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   F4. Manage the running of an event   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   F5. Ensure the health, safety and security of people during an event   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])   F6.  Evaluate and report on an event   Yes No   Comments or suggestions   Job title(s) of person who would be doing this? (eg Event Manager [level 4] or Event Co-ordinator [level 3])

Does any important area seem to be missing from the list?   Yes No   If so, please tell us what is missing

I would like to be involved in future consultations and discussion groups on national occupational standards for Events   Yes No   I would like to be involved in future research conducted by People 1st   Yes No

Many thanks for taking the time to complete this questionnaire.